Privacy Policy
We respect your privacy. This page explains what personal information we collect when you shop with us, why we need it, and how we keep it safe. We keep things simple — your data is never sold, and we only ask for what we truly need.
Who We Are
Miqat Ras Al Khaimah is an independent watch brand registered in Ras Al Khaimah, UAE (Trade Licence No. [XXXXXX]). When you shop at www.miqat.watch, we are responsible for your personal data.
Questions? Reach us anytime at hello@miqat.watch
What We Collect
We collect only what’s needed to process and deliver your order:
- Your name, email address, and shipping/billing address
- Payment details — handled securely by our payment processor; we never see or store your full card number
- Order history and warranty registration details
- Basic website data (pages visited, browser type) via cookies to keep our site running smoothly
We do not collect sensitive information such as national ID numbers, health data, or government documents unless legally required for a specific shipment.
How We Use It
- To process, fulfil, and deliver your order
- To send order confirmations and shipping updates
- To handle warranty registrations and after-sale support
- To send occasional product news and launches — only if you opt in, and you can unsubscribe anytime
- To comply with UAE tax and customs regulations
- To prevent fraud and keep our store secure
Who We Share It With
We do not sell or rent your data. We share it only with the services that help us run our store:
- Payment processors (e.g., Stripe, PayPal) to handle transactions securely
- Shipping partners (e.g., DHL, Aramex) to deliver your watch
- Email platforms to send order and marketing communications
- Our e-commerce platform (e.g., Shopify) to operate the store
All partners are contractually required to protect your data and may only use it for the purpose we specify.
Cookies
We use essential cookies to keep the shopping cart and checkout working. With your consent, we also use analytics cookies (to understand how visitors use our site) and marketing cookies (to show relevant ads). You can manage your cookie preferences at any time via the cookie banner on our site.
How Long We Keep It
We keep your order and transaction records for 5 years as required by UAE law. Warranty records are kept for the warranty period plus 2 years. If you delete your account, we anonymise your data within 30 days, except where a legal retention obligation applies.
Your Rights
You have the right to:
- Access a copy of the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your data (where no legal obligation requires us to keep it)
- Opt out of marketing at any time — every email has an unsubscribe link
- Withdraw any consent you’ve given, at any time
To make a request, email us at hello@miqat.watch. We respond within 30 days.
Security
Our site runs on HTTPS. All payment data is handled by PCI-DSS-certified processors. We restrict internal access to your data to only the team members who need it, and we review our security practices regularly.
International Customers
We’re based in the UAE and governed by the UAE Federal Data Protection Law (PDPL, 2021). If you’re ordering from the EU or UK, we also align with GDPR principles. When your data is transferred internationally (e.g., via our shipping partners), it is protected by appropriate data-transfer agreements.
Children
Our store is intended for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
Updates to This Policy
If we make significant changes to this policy, we’ll let registered customers know by email and update the date above. Continued use of our site after changes are published means you accept the updated policy.